kulula.com was established in July 2001 and started operations as South Africa’s first ‘no-frills’ carrier in August of that year. The stated aim is to position kulula.com as more than just an airline brand, but to include booking, paying and making ‘the complete travel experience’ affordable.In July 2012 kulula announced that it was operating the first of seven brand new Boeing 737-800s, with three to be in operation before the end of that year, and the remaining four to be delivered in 2015 and 2016.
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Baggage
Your kulula flight entitles you to one free checked bag weighing up to 20kg and one piece of hand baggage weighing up to 7kg plus a slimline laptop bag or small handbag. For anything more, you can simply purchase extra bagsonline at a discounted rate or at the airport. Any bag weighing between 20kg and 32kg will incur a heavy bag fee at the airport.
While not all luggage is created equal – all luggage must abide by the baggage rules.
Both your checked and hand baggage should not exceed the standard limitations which apply to all passengers, infants, children, and adults alike. Luggage such as sports, musical or medical equipment may require special handling due to their size, shape or fragility.
Remember, if you’ve checked in online, make sure to drop your bags off at the bag drop-off zone at least 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
Get more details on our baggage policy with the below links or download this nifty infographic. You can also watch this video on packing 101 with how-to-fly guy.
Kulula entitles you to one free checked bag weighing up to 20kg and one piece of hand baggage weighing up to 7kg, plus a slimline laptop bag or small handbag.
Any bag weighing between 21kg and 32kg will incur a heavy bag fee at the airport. You can simply purchase extra bags online at a discounted rate or at the airport.
For more info: click here
Checking in at the airport
You can choose to check in at the self-service kiosks or at the counter. When checking in at the airport counters, please ensure you proceed to the correct airline counter. Check your flight number; if it begins with ‘BA’, please check in at the British Airways (operated by Comair Limited) counters.
If you’re travelling with friends or family, to ensure you sit together, please check in within 24 hours before flight departure.
Paperless e-tickets
No ticket required. If you’ve checked in online just arrive at the airport at least 90 minutes prior to your scheduled departure with your valid South African ID book/Smart Card, South African driver’s licence or valid passport. Learn more on acceptable forms of identification. Our staff will be ready to welcome you on board.
Self-service terminals
There are self service kiosks at all major airports that we operate in for those who like to push their own buttons and want to avoid the queues. Print your own boarding pass and check in 45 minutes prior to departure. Infants can even be checked-in online or at the airport check-in counters.
Note: Bags must be dropped off at least 45 minutes prior to departure for domestic flights and 60 minutes prior to departure for international flights.
Security at the airport
Please note that hand baggage is strictly monitored by the Airports Company South Africa (ACSA). You will only be allowed to take the following on board:
- Hand baggage weighing up to 7kg (dimensions 36 x 23 x 56cm, including handles and wheels) plus one small handbag or a slimline laptop bag
- Extra bags can be purchased online at a discounted rate of 25% up to 24 hours prior to flight departure
Should your hand baggage be more than the above allowance, you will be sent back to check-in.
For more info: click here
