Air New Zealand Limited is the flag carrier airline of New Zealand. Based in Auckland, the airline operates scheduled passenger flights to 21 domestic and 31 international destinations in 19 countries around the Pacific rim and the United Kingdom. The airline has been a member of the Star Alliance since 1999.
Air New Zealand originated in 1940 as Tasman Empire Airways Limited (TEAL), a company operating trans-Tasman flights between New Zealand and Australia. TEAL became wholly owned by the New Zealand governmentin 1965, whereupon it was renamed Air New Zealand. The airline served international routes until 1978, when the government merged it and the domestic New Zealand National Airways Corporation (NAC) into a single airline under the Air New Zealand name. Air New Zealand was privatised in 1989, but returned to majority government ownership in 2001 after near bankruptcy due to the failed tie up with Australian carrier Ansett Australia. In the 2015 financial year to June, Air New Zealand carried 14.29 million passengers.
Air New Zealand’s route network focuses on Australasia and the South Pacific, with long-haul services to eastern Asia, the Americas and the United Kingdom. It was the last airline to circumnavigate the world with flights to Heathrow via both Los Angeles and via Hong Kong. The latter ended in March 2013 when Air New Zealand stopped Hong Kong – London flights, in favour of a code sharing deal with Cathay Pacific. The airline’s main hub is Auckland Airport, located near Mangere in the southern part of the Auckland urban area. Air New Zealand is headquartered in a building called “The Hub”, located 20 km (12 mi) from Auckland Airport, in Auckland’s Wynyard Quarter.
Air New Zealand currently operates a fleet of Airbus A320, Boeing 777 and Boeing 787 aircraft. Air New Zealand’s regional subsidiaries, Air Nelson and Mount Cook Airline, operate additional domestic services using turboprop aircraft. Air New Zealand was awarded Airline of the Year in 2010 and 2012 by the Air Transport WorldGlobal Airline Awards. In 2014, Air New Zealand was ranked the safest airline in the world by JACDEC.
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If you’ve already booked your flight directly with Air New Zealand, your baggage allowance is on your e-ticket.
Below you can find the number, weight, and size of bags that are included in each type of Air New Zealand fare and easy ways to pay for more. We also offer generous allowances for personal equipment related to infants, children, sports, medical and mobility needs.
If your journey includes flights with other airlines, the Air New Zealand baggage allowance may not apply. To learn more, check the section below about baggage allowances for journeys with more than one carrier.
Carry-on bag size
The size of a bag is calculated by measuring its length, width and height (including any wheels and packed away handles), then adding the three measurements together. The total for any carry-on bag can be up to 118cm (46.5 inches).
Number of carry-on bags you can take
- Economy fares – one bag plus one small item, such as a handbag or thin / small laptop
- Premium Economy, Business and connecting Business passengers, plus Airpoints™ Gold, Elite and Star Alliance Gold members – two bags plus one small item, such as a handbag or laptop
Carry-on bag weight
- Economy passengers – up to 7kg (15lb)
- Premium Economy, Business and connecting Business passengers, Airpoints Gold, Elite and Star Alliance Gold members – up to 14kg (30lb) total with one item weighing up to 10kg (22lb)
If your carry-on baggage weighs more than your allowance, you’ll need to repack into your checked-in baggage. If that’s already at the limit, you can purchase a Prepaid Extra Bag prior to arriving at the airport or airport excess charges will apply. If you have a Seat Only fare, you’ll need to upgrade to Seat+Bag. To learn more, see checked-in baggage.
To find out if certain items may be taken on board, please check restricted items. Please note there are also restrictions on using electronic equipment on board.
If you are travelling to, from or via the UK or US, please see important information regarding current cabin baggage restrictions.
Children’s strollers and car seats
You may be able to carry a child’s stroller and/or car seat on board , to find out which strollers and aircraft apply see travelling with children.
Restricted and prohibited items
For safety reasons, some items are restricted or prohibited. This includes any liquids, aerosols, pastes and gels, as well as sharp or dangerous items. To learn more, see carry-on baggage restricted and prohibited items.
Using electronic devices on the plane
Some devices are OK to use. It depends on the type of aircraft you’re travelling on. To learn more, see electronic equipment.